服務條款

責任問題

1. 旅遊行程由皇室假期 GRAND HOLIDAYS 以其豐富之經驗精心設計，本公司將竭盡所能以求行程之安 排及住宿之旅館按照本行程所列來進行。
2. 如遇假期、展覽會、惡劣天氣、航班變更、交通工具發生技術問題、罷工或政治因素而影響行程，本 公司之代表服務人員有權因應實際環境而作出適當調配，如更改行程次序，替換行程內之項目及變換 酒店，團友應予合作，不得異議。
3. 行程中各項活動皆按整體需要而設計，各團友在參予行程中安排或自費活動時，須遵守工作人員之指 引及安排，團友須自行評估個人的年齡、當時身體狀況、天氣情況或活動內容等，以評估應否參與， 並須承擔由此而引致的一切責任後果。在有需要時可自行向醫生或專業人士尋求意見。
4. 非本公司直接提供之服務，而牽涉合作機構，包括:航空公司、輪船、火車、旅遊巴士、酒店、餐 廳、娛樂觀光等項目(委托合作機構)，如遇延誤，財物遺失及損毀、意外傷亡，精神受損等，均按當 地法律向該機構直接交涉或追討賠償。在此情況下，本公司一概不對該等事項負上責任。
5. 即使團友持有效之入境簽證及旅遊證件，而於入境時被移民局或海關人員拒絕入境，本公司無法及不 會負擔任何責任。
6. 若旅行團人數不足 10 人時，本公司有權提前取消出團。若旅行團被取消，團友將獲退還全額團費，且 不得異議。
7. 團友必須依從導遊或領隊有關安全事宜或依照時間表的合理指引，以旅行團整體利益為依歸，若團友 不遵守合理而適當之行為標準，對其他團友作出滋擾，或違反應有謹慎措施及安全規定，本公司之代 表服務人員有權視乎情況而取消其隨團資格，並不會退還任何費用，而離團後一切行動概與本公司無 關。
8. 皇室假期之領隊或導遊均樂意協助旅客在旅途中購物之需求，如任何有關購物之價錢，品質或售後服 務等問題，純屬團友與商家之問題，與本公司無關。

旅行保險

皇室假期建議客人購買各種旅行保險，如醫療、失竊、旅行取消等，以確保您個人的利益;至於有關旅 行安全保險問題，各航空公司，汽車公司或各大飯店有其專有之條件，直接對旅客負責，如遇交通延 誤，行李遺失或損壞，意外事件等問題，當根據各公司所定之條件為解決之根據，並與本公司無涉。

預訂和取消須知

1)  預訂:預訂時，您必須提供護照影印本 (6 個月或以上有效期) 。 姓名更正將收取更改費和/或罰款。

2)  付款:請於訂位確認後 7 日內，預繳總額之 3 成作為訂金，餘款亦須於行程出發 60 天前繳清，否則您的預訂將被自動取消，而不另行通知，所繳之訂金亦一概不獲退還。

3) 取消或更改訂位
a) 所有取消或更改訂位，必須以書面或電子郵件方式，通知皇室假期團務部，恕不接受電話通知。 b) 當收到您的通知後，我們將根據旅行團出發前的天數計算收取以下費用:

c) 對於隨機票購買旅行團的套餐，若取消或更改訂位時機票之訂位已開票，在此情況下將根據航空 公司規定辦理。航空公司的罰款一般為每人 USD300。

d) 如在旅程中自行離團或不參與任何團體活動, 包括餐飲、景點、住宿等，均當作自願放棄，所繳費 用恕不獲退款，亦不會安排其他替代活動。

旅遊證件及簽證須知

1. 團友必須確保所持之旅遊證件有 6 個月或以上有效期，並持有行程所需的旅行簽證。
2. 本公司所收集之護照影印本，只供相關機構核對姓名及國籍之用，團友必須自行了解清楚所持之旅 遊證件及旅遊簽證，是否符合有關國家入/出境條例，若被航空公司或移民局海關人員拒絕登機或出 入境，本公司將概不負責。已繳付之費用，團友將不獲退款，而所有額外安排之費用，全均由團友自行承擔。

費用包括

1. 行程表內之遊覽交通、機票、入場費、餐食費用等等。
2. 住宿以兩位成人一房為原則(單人房須另補差額)，沒有三人房折扣。
3. 如原定酒店不能使用時，皇室假期有權以同等級酒店替代。如遇展覽會或特殊情況下，將住宿鄰近城市之同級酒店代替。
4. 每人只限手提行李一件重量不超過 15 磅(22 吋×14 吋×9 吋)。寄艙行李一件重量不超過 50 磅。

費用不包括

1. 一切純屬私人性質之費用，如電話、上網、洗衣、酒類飲料、礦泉水、旅行保險、行李超重
   2. 所有行程之外任何活動或節目之費用。
   3. 客人早到或自行離團，由酒店至機場之接送。
   4. 導遊，司機及領隊之小費。
2. 因私人、交通延阻、罷工、颱風或其他情況而本公司不能控制所引致之額外費用。
   6. 簽證費及相關之費用。
   7. 有關國家出入境條例規定的新冠病毒檢測證明之費用。

團友報名時，必須閲讀及同意以上所有細則。

附註:責任問題以英文版為最後依據，最終解釋權歸本公司所有。

General Conditions and Responsibility

1. Grand Holidays does its utmost to ensure the tour itinerary and hotel accommodations are arranged as advertised.
2. In case of any unforeseen or uncontrollable circumstances, including but not limited to holiday seasons, exhibitions,  adverse weather, airlines’ flight change, technical problems of transport vehicles, strikes, political upheavals, etc., Grand Holidays accepts no responsibility for any consequences and reserves the right to adjust the tour arrangements, for examples, change tour itinerary or hotels, cancel/substitute attractions, etc. Tour participants shall understand and abide such changes.
3. All activities in the itinerary are planned and arranged based on overall needs or preference of the tour group. Tour participants shall follow the guidelines and instructions of the tour leader at all time. They should also evaluate their age, physical conditions, nature of activity, weather, etc. or seek advice from doctors or professionals in order to access whether they should participate those activities and agree to accept full responsibility and consequences that may arise.
4. We assume no liability to any consequences in association with our travel partners or any other third parties (airlines, cruises, trains, coach buses, hotels, restaurants, etc.) in event of circumstances beyond our control, including but not limited to flight delays, lost/damaged luggage, etc. Any concerns or correspondences should be addressed to the specific party directly.
5. Even if tour participants hold valid entry visas and travel documents and are refused entry by the immigration or customs officers when entering the visiting country, Grand Holidays will not accept any responsibility.
6. When the total number of the tour participants falls below 10, Grand Holidays reserves the right to cancel the tour at any time. Tour participants will receive full refund of tour fares they have paid to Grand Holidays.
7. For sake of the overall tour group, tour participants shall follow tour guide or leader’s reasonable guidelines on safety issues and time schedule. Any nonobservance may result in being discharged from the tour without any refund or compensation. Grand Holidays will not be responsible for such participant’s subsequent actions or arrangements.
8. Grand Holidays accepts no responsibility for value, reliability, quality or authenticity of any goods being purchased while on tour.

Travel Insurance:

Grand Holidays strongly recommend all tour participants to purchase comprehensive travel insurance for their protections against trip interruption or cancellation, overseas medical and hospitalization expenses, baggage loss, etc. Grand Holidays acts as an agent for suppliers of transportation, sightseeing and hotel accommodations, all terms and conditions will be borne by the respective suppliers, and Grand Holidays shall be exempt from any liability for loss or damage to tour participants’ own property, personal injury and accidents, trip interruption or delays, irregularities or other occurrences beyond its control.

Reservation & Cancellation Policy

1) Reservation: When making a reservation, you must provide a copy of your current passport (with minimum 6-month validity). Name correction will be subject to change fee and/or penalty.

2) Payment: A 30% deposit of the total balance is required within 7 days upon confirmation of your reservation. Remaining balance must be settled at least 60 days before tour departure. If payment is not received in due course, your reservation will be canceled automatically without notice and your deposit will be forfeited.

3) Cancellation or Change Policy
a) Cancellation or change request must be submitted to Grand Holidays Tour Department in writing either by fax or email. Request by phone is not acceptable.

b) The following processing fee will be charged based on the numbers of days prior to tour departure upon our receipt of your request.

c) For tour with air packages, if ticket is already issued at time of cancellation, you may also be subject to airlines’ processing fee and/or penalty, which is usually US$300 per person.

d) No reimbursement or compensation will be offered for any voluntary withdrawal from the pre-arranged meals, attractions, accommodations, etc. during the tour.

Travel Documents and Visas

1. Tour participants should ensure that they possess passport with validity of minimum 6 months and required visas prior to travel.
2. Tour participants’ passport photocopies are collected for our tour operations and information verification purposes only. It is tour participants’ responsibility to understand the entry and exit regulations of destination countries and obtain any required visas prior to their travel. In event of refusal of boarding or entry to any destination country, no reimbursement of tour cost or any forms of compensation will be provided. Tour participants will be responsible for own expenses of any subsequent arrangements.

Tour Fare Includes

1. All meals, sightseeing, economy class round trip air tickets and items as specified in the itineraries.
2. Hotel accommodation is based on double occupancy. Single supplement surcharges will be applied to solo-

travelers.

1. Grand Holidays reserves the right to change hotel of same rating without prior notice when the specified hotel is

not available.

1. Each tour participant is allowed to carry one carry-on luggage (22in x14in x 9in) weighing up to 15lb and one check-

in luggage weighing up to 50lb (please refer to airline’s website for exact allowances & guidelines).

Tour fare does not includes

1. Personal expenses, including but not limited to phone call and internet, beverages, laundry, travel insurance, luggage fee, etc.
2. Optional tours.
3. Additional expenses arising from tour participants’ early arrival or extended stay.
4. Gratuities to tour leaders, guides and drivers.
5. Any incidental expenses incurred due to any personal reason, trip interruption, strikes, adverse weather or any

other uncontrollable circumstances, etc.

1. Visa application or related fees.
2. Fee of COVID-19 test as required by destination countries.

Tour participants are deemed to have read and agreed the above terms and conditions before reservation.

Note: Grand Holidays reserves right to the final interpretation. In case of any discrepancies, the English version shall prevail.